Frequently Asked Questions

These FAQs should provide you with some basic information about Zenex Technologies and our services.

Shipping Information

What is Zenex Technologies?

Zenex Technologies is a reputable electronics retailer based in Nairobi, Kenya, specializing in a wide range of tech products, including smartphones, laptops, audio equipment, and more.

Where is Zenex Technologies located?

Our physical store is located at Moi Avenue, KTDA Farmers Plaza, opposite Kenya Cinema, (Tamutamu Restaurant Basement), Nairobi, Kenya.

What products does Zenex Technologies offer?

We offer a diverse selection of electronics, including smartphones, tablets, laptops, audio devices, televisions, and various accessories.

Do you provide a warranty for your products?

Yes, we offer warranties for most of our products to ensure your peace of mind and satisfaction with your purchase.

Can I buy products online from Zenex Technologies?

Yes, you can purchase our products online through our website, www.zenex.co.ke.

Do you offer after-sales support?

Yes, we have a dedicated customer support team ready to assist you with any inquiries, technical issues, or product-related questions.

What payment methods are accepted at Zenex Technologies?

We accept various payment methods, including cash, mobile money, and card payments. Please check our website for specific payment options.

Are your products genuine and brand new?

Absolutely. We only sell genuine, brand-new products from reputable manufacturers. We do not deal in refurbished or counterfeit items.

Do you offer delivery services?

Yes, we provide delivery services for your convenience. Please visit our website or contact us for more information on delivery options.

Can I return a product if I'm not satisfied?

Our return policy may vary depending on the product and the specific circumstances. Please refer to our website or contact our customer support for details regarding returns and exchanges.

You can reach us by visiting our physical store, calling or sending a message via WhatsApp at +254 720 012374, or emailing us at [email address].