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Our Terms & Conditions
Welcome to Zenex Technologies! By accessing and using our website, zenex.co.ke, you agree to be bound by the terms and conditions outlined below. These terms apply to all visitors, users, and others who access or use the service. If you do not agree with these terms, you should not continue using our website.
1. General Information
Zenex Technologies is located at:
- Address: Moi Avenue, Bazaar Mezzanine 1, Unit 5, Nairobi City, Kenya
By using this website, you are agreeing to abide by all the terms and conditions set out by Zenex Technologies and the prevailing laws in Kenya.
2. Intellectual Property
Unless otherwise stated, Zenex Technologies and its licensors own all intellectual property rights for the materials and content available on this website. This includes, but is not limited to, text, graphics, logos, icons, images, and software.
You may view and/or print pages from this website for personal use, but you are prohibited from:
- Republishing material from the website
- Selling, renting, or sub-licensing material from the website
- Reproducing, duplicating, or copying material for commercial use
- Redistributing content unless clearly made available for that purpose
3. Use of Website
By accessing our website, you warrant that:
- You are at least 18 years of age or accessing the website under the supervision of a guardian or parent.
- You will use the website in compliance with all applicable laws and regulations.
- You will not use the website to engage in any unlawful activity or use the content to harm Zenex Technologies.
4. Products and Services
Zenex Technologies offers a wide range of electronics, gadgets, and technology accessories. While we strive to ensure the accuracy of product descriptions and images on the website, we do not guarantee that the content is error-free, complete, or current.
Prices and Availability: Prices of products are subject to change without notice. We reserve the right to update or discontinue products at any time.
Warranty: The warranty for all products is provided by the manufacturer, not Zenex Technologies. You are responsible for ensuring the validity of the warranty at the time of purchase and addressing warranty claims with the manufacturer or their service centers.
5. Returns and Refunds
We accept returns only if the item received is defective upon delivery. Any defective item must be reported and returned within 24 hours in its original packaging.
Exchanges: Defective items are eligible for exchange, but Zenex Technologies reserves the right to inspect the returned item to determine if an exchange is appropriate.
Refunds: We do not offer refunds for items under warranty. All repairs and replacements are handled through the manufacturer’s warranty policies.
For more detailed information on our Returns Policy, please refer to our Returns and Refunds Policy.
6. Shipping Policy
Shipping rates and times are determined at checkout. We aim to process and deliver orders within 1-3 business days unless delays occur due to high demand or external circumstances. All fees, taxes, and duties associated with customs are the customer’s responsibility.
For full details, refer to our Shipping Policy.
7. Privacy Policy
Zenex Technologies values your privacy and ensures that your personal data is protected. Our Privacy Policy, available here, outlines how we collect, use, and safeguard your information.
8. Limitation of Liability
Zenex Technologies is not liable for any direct or indirect damages arising from the use or inability to use this website or our products, including loss of data, revenue, or profits.
9. Links to Third-Party Sites
Our website may contain links to third-party sites that are not owned or controlled by Zenex Technologies. We are not responsible for the content, policies, or practices of any third-party websites.
10. User Comments
We welcome comments and feedback on our website. By submitting comments, you grant Zenex Technologies a non-exclusive, royalty-free license to use, reproduce, and publish your comments.
You agree that the comments you post will:
- Not violate any third-party rights, including copyrights or trademarks.
- Not contain defamatory, offensive, or illegal material.
- Not be used for any unauthorized commercial purposes.
Zenex Technologies reserves the right to remove any comments deemed inappropriate.
11. Indemnification
You agree to indemnify and hold Zenex Technologies harmless from any claims, losses, damages, and expenses arising from your use of the website or violation of these terms.
12. Modifications to Terms
Zenex Technologies reserves the right to revise these terms at any time. Any updates will be posted on this page, and it is your responsibility to review them periodically.
13. Governing Law
These terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or your use of the website will be subject to the jurisdiction of Kenyan courts.