Effective Date: 10/10/2024

At Zenex Technologies ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit or make a purchase from our website, https://zenex.co.ke/ ("Site").

1. Information We Collect

We collect personal and non-personal information to provide you with the best shopping experience. The types of information collected include:

• Personal Information: This includes data that can be used to identify or contact you, such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (credit card, debit card, or mobile money information)

• Non-Personal Information: This includes data that does not identify you directly, such as:

  • Browser and device information
  • IP address
  • Pages viewed, clicks, and other browsing behaviors on our site
  • Referring URLs

2. How We Collect Information

We collect information in several ways:

• Directly from You: When you create an account, place an order, or contact our customer service.
• Automatically: As you navigate through our Site, we use cookies, web beacons, and log files to track your activity and collect non-personal data.
• Third Parties: We may receive information from third-party payment processors, social media platforms, or analytics tools.

3. How We Use Your Information

Zenex Technologies uses the information collected to:

• Process transactions and ship orders
• Provide customer service and support
• Communicate promotional offers, discounts, and updates (with your consent)
• Improve our website, products, and services based on your feedback
• Ensure site security and prevent fraudulent activities
• Customize and personalize your browsing experience

4. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: We work with third-party service providers, such as payment processors, logistics partners, and marketing platforms, who help us run our business.
• For Legal Reasons: If required by law, court order, or government regulation, we may disclose your information.
• Business Transfers: If Zenex Technologies is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures, such as SSL encryption, to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your personal data, but we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our Site uses cookies to collect non-personal information and enhance your user experience. A cookie is a small file placed on your device that helps us remember you and track your activity on our website. You can modify your browser settings to block cookies, but this may affect your ability to use certain features on our Site.

7. Your Data Protection Rights

As a user, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can ask us to delete your personal data, subject to certain conditions.
• Opt-Out: You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in our communications.

8. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected data from a minor without parental consent, we will delete it promptly.

9. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any linked sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The changes will be reflected on this page, and the updated policy will be effective as of the date stated at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us:

• Phone: +254 720 012374 or +254 729 065134
• Email: [email protected]
• Location: KTDA Plaza, Moi Avenue, Nairobi, Kenya